What should a PSO do first when approached by someone reporting a missing child?

When a Protective Security Officer (PSO) encounters a situation involving a report of a missing child, the initial priority is to gather critical information to inform the response. Obtaining a detailed description of the missing child is essential because it provides key identifiers, such as age, clothing, and any distinguishing features. This information is crucial for quickly relaying accurate details to other security personnel, law enforcement, and responding teams who will be involved in locating the child.

Additionally, having a clear and concise description allows the PSO to effectively scan the area or communicate with others regarding what to look for. Quick and accurate information gathering is fundamental in any missing person case, particularly with children, ensuring that response efforts are timely and efficient. Taking this step first sets a solid foundation for further actions that may need to be taken, such as alerting the appropriate authorities or initiating a public awareness response.