What is the primary protocol to follow when dealing with an agitated individual?

Remaining calm and respectful is crucial when dealing with an agitated individual. This approach helps to de-escalate a potentially volatile situation. When an individual is agitated, they may be experiencing heightened emotions, and responding with calmness can serve to stabilize the interaction. Using respectful language and demonstrating empathy can promote a sense of security and understanding, establishing a more productive dialogue.

Being calm and respectful also sets a positive example, potentially influencing the agitated person to mirror this behavior. It fosters an environment where the individual feels heard and valued, which may help reduce their agitation over time.

Additionally, maintaining a non-threatening posture and tone reassures the individual that you are there to help, not to confront them. This protocol is a fundamental component of conflict resolution training and is essential for anyone tasked with ensuring safety and security in various settings.