What is the only question a PSO may ask of someone with a service animal?

A Protective Security Officer (PSO) is trained to respect the rights of individuals with disabilities who utilize service animals. When interacting with someone accompanied by a service animal, the only appropriate question to ask is whether the animal is required due to a disability. This question helps to ascertain the legitimacy of the service animal's role without infringing on the individual's privacy or requiring them to disclose sensitive information about their disability.

Asking whether the animal is required because of a disability allows the PSO to confirm the necessity of the service animal in a manner that aligns with the legal guidelines surrounding service animals and individuals with disabilities. Questions about the animal being housebroken, the presence of a license, or inquiries regarding the specific disability can be deemed inappropriate and invasive, as they do not pertain to the service animal's function and could lead to unnecessary discomfort or feelings of discrimination for the individual with the service animal.