What is a key action before acting during a workplace violence incident?

The key action before acting during a workplace violence incident is to make contact with the FPS mega center. This course of action is crucial because the FPS mega center serves as a central hub for information and coordination during emergencies. By contacting the mega center, security personnel can receive real-time information, guidance, and directives tailored to the specific situation. This ensures that actions taken are well-informed and aligned with established protocols and procedures.

The FPS mega center can help assess the situation and deploy additional resources if needed, helping to manage the incident effectively. Clear and accurate communication with the mega center helps maintain a coordinated response, which is essential in a high-stress scenario like workplace violence.

In contrast, while determining if the facility is secure, checking with other security officers, and calling local law enforcement are all important actions, they should be considered within the context of the information and direction provided by the FPS mega center. These steps may come into play after communication with the mega center, which helps prioritize and facilitate a measured response to the incident.