In interactions with children, a PSO should balance what two qualities?

In interactions with children, a Protective Security Officer (PSO) should balance friendliness and firmness. This combination is essential because it helps to create a safe and supportive environment while also establishing clear boundaries.

Being friendly allows the PSO to build rapport and trust with the child, making them feel comfortable and willing to communicate. This approach fosters a positive interaction, as children are more likely to respond well to someone who presents themselves as approachable and caring.

On the other hand, firmness is crucial in maintaining authority and ensuring that rules and guidelines are respected. Children need to understand that while they can interact with the PSO in a friendly manner, there are still expectations of behavior that must be followed for their safety and the security of the environment. Balancing these two qualities helps to effectively guide children while also ensuring their security needs are met.

In contrast, options that emphasize elements like aggression or humor alone can undermine the officer's authority or create an inappropriate atmosphere for interaction with children. Therefore, the harmonious blend of friendliness and firmness is the most suitable approach for ensuring effective communication and security in these interactions.